EvimAI Terms of Service

1. Parties and definitions

Service provider: WBPS Teknoloji ve Danışmanlık Anonim Şirketi (Istanbul, Türkiye), contact: destek@evimai.com. EvimAI is the name of the application and brand operated by this company; in this Agreement, "EvimAI" and "we" refer to WBPS Teknoloji ve Danışmanlık A.Ş. The full address, tax office/number, MERSİS number and KEP address will be added to this section before commercial launch.

User: The natural or legal person who registers with the Platform ("you").

Landlord: A user who uses the Platform to rent out their property or to manage a rental relationship.

Tenant / prospective tenant: A user looking for a rental property or applying to a listing.

Property manager: A user authorised to manage properties belonging to someone else.

Services: Publishing listings, tenant screening and assessment, preparing lease agreements, rent and payment tracking, fault/repair management, advisory packages and the other functions offered by the Platform.

2. Subject and scope of the Agreement

This Agreement concerns the use of the Platform, the purchase of paid services, and the rights and obligations of the parties.

The Privacy Policy and KVKK (Turkish Personal Data Protection Law No. 6698) Disclosure Notice, which forms an integral part of the Platform, is annexed to this Agreement and applies together with it.

3. Creating an account, eligibility and verification

1. 1To open an account you must be at least 18 years old and have legal capacity.
2. 2You represent that the information you provide during registration is accurate, current and complete. You are obliged to update your information when it changes.
3. 3Your mobile phone number is verified by SMS. Certain functions cannot be used with an unverified number.
4. 4Identity verification (KYC) is mandatory for certain transactions (such as drawing up a lease agreement, tenant screening and receiving payments). If you do not complete identity verification, you will not be able to access the relevant functions.
5. 5The property manager role and the authority to publish listings are subject, where necessary, to property and authority verification via e-Devlet (the Turkish government's e-services portal).
6. 6You are responsible for the security of your account. You may not transfer, share or rent out your account to anyone else. If you suspect unauthorised access, you must notify us immediately.
7. 7As a rule, a person may open only one account. Using multiple accounts to circumvent assessment or verification mechanisms is prohibited.

4. User roles and obligations

4.1. Landlord

• You represent and undertake that you are the owner of the property that is the subject of the listing you publish, or that you are authorised to rent it out.
• You are responsible for ensuring that the listing details (rent amount, deposit, features of the property, photographs) are accurate and up to date.
• When assessing prospective tenants, you are obliged to comply with Law No. 6698 and with the prohibition of discrimination. You may use an applicant's data only for the rental decision and may not share it with third parties.
• The rental decision is yours. The scores, reports or recommendations provided by EvimAI are not binding.

4.2. Tenant and prospective tenant

• You undertake that the income, occupation, household and document details you declare in your application are accurate. A false declaration is grounds for rejecting the application and closing the account.
• You represent that the documents you upload belong to you and are not forged.
• You give consent to the sharing of your Findeks data solely of your own free will; if you do not give consent, your application will be assessed without this data.

4.3. Property manager

• You represent that you have obtained due authorisation from the property owner in respect of the properties you manage. If your authority ends, you are obliged to terminate your access on the Platform.
• You are responsible to the property owner for the transactions you carry out on their behalf.

4.4. All users

• You may use the Platform only for lawful purposes.
• You may not use personal data you learn from other users for any purpose other than the one for which you learned it, and you may not transfer it to third parties.
• You are responsible for the communications you conduct and the content you share through the Platform.

5. EvimAI's legal position — intermediary platform

EvimAI is not a party to the lease agreement.

1. 1The lease agreement is concluded directly between the landlord and the tenant. EvimAI provides only the technical infrastructure that makes it easier for the parties to meet, for the agreement to be prepared and for the process to be tracked.
2. 2EvimAI does not undertake and gives no guarantee that the property actually exists, that the listing is accurate, that the tenant is able to pay, or that the parties will comply with the agreement.
3. 3Disputes such as non-payment of rent, failure to vacate the property, damage to the property, return of the deposit and the like are between the parties; EvimAI is not a party, surety or guarantor in such disputes.
4. 4The lease agreement drafts prepared on the Platform are templates of a general nature; it is your responsibility to assess whether they are suitable for your specific situation and, if necessary, to consult a legal adviser.
5. 5EvimAI is an intermediary service provider within the meaning of Law No. 6563 and the related legislation; it is not under an obligation to check content provided by users before publication or to investigate whether it is unlawful. Unlawful content is removed immediately once it is reported.

6. Content, listings and removal from publication

1. 1You represent that you are the rights holder of the content you upload to the Platform (text, photographs, documents) or that you are authorised to use it.
2. 2You grant us a worldwide, royalty-free and transferable right to use the content you upload, only to the extent necessary for us to provide the Services. Ownership of your content remains with you.
3. 3Listings may be subject to a review and approval process before publication.
4. 4We may remove content that is false, misleading, unlawful or in breach of this Agreement without prior notice.

7. Paid services and payment terms

7.1. Pricing

Registration and basic use of the Platform are free of charge. The following services are paid, and the price is shown on screen at the time of purchase including VAT:

• Tenant screening and assessment report
• Lease agreement preparation service
• Care Plus membership (annual)
• Tax and legal advisory packages
• Fault/repair service intermediation

Current prices are published within the application. We reserve the right to change prices; changes apply only going forward and do not affect the price of a service you have already purchased.

7.2. Payment

1. 1Payments are made by credit/debit card through the infrastructure of the payment institution Paycell / Turkcell Ödeme Hizmetleri.
2. 2Your card details are not stored by EvimAI. When you use the "Save my card" option, your card is held in the payment institution's wallet.
3. 3Payments are verified with 3D Secure. The transaction does not take place until verification is completed.
4. 4If payment fails, the service is not started. Amounts for which your bank has obtained authorisation but where the transaction was not completed are refunded within the framework of your bank's processes.
5. 5Care Plus membership is purchased for a one-year term and does not renew automatically at the end of the term; if you wish to continue, you must purchase it again.

7.3. Invoice

An invoice compliant with the applicable legislation is issued for the services you purchase and is sent to the email address on your account.

8. Right of withdrawal, cancellation and refunds

8.1. Right of withdrawal

If you are acting as a consumer, under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts you have the right to withdraw within 14 days of the date the contract is concluded, without giving any reason and without paying any penalty.

You may send your withdrawal notice to destek@evimai.com. In the event of withdrawal, the amount you paid is refunded within 14 days of your notice reaching us, using the payment method you used.

8.2. Exceptions to the right of withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

• Services whose performance has begun with your consent. For example, the right of withdrawal cannot be exercised once tenant screening has been started and the report produced, or once an advisory session has taken place.
• Intangible services performed instantly in electronic form and delivered to you instantly.
• Content prepared to your personal specifications at your request (e.g. a lease agreement text drawn up specifically for you).

On the purchase screen, when you consent to performance of the service beginning immediately, you are clearly informed that you will lose your right of withdrawal and your consent is obtained.

8.3. Cancellation and partial refunds

• You may cancel services whose performance has not yet begun and receive a full refund.
• For services booked by appointment, the cancellation and refund terms are those of the relevant service provider's service agreement and are shown on the purchase screen.
• If the service cannot be performed at all or cannot be performed properly for a reason attributable to us, the price is refunded.

8.4. Disputes

As a consumer, your right to apply to the Consumer Arbitration Committees or the Consumer Courts, depending on the monetary thresholds, is reserved.

9. Nature of the tenant screening and assessment service

1. 1Tenant screening is an information service provided to give the landlord decision support. It is not a guarantee, security, surety or insurance that the tenant will pay the rent.
2. 2The report and the TRE score are produced on the basis of the applicant's declarations, the documents they upload and, where applicable, the Findeks data they have consented to. The applicant is responsible for the accuracy of their declarations.
3. 3If any of the required data is missing, no score is produced; no estimated result is presented on the basis of incomplete data.
4. 4Data relating to the applicant is processed with the applicant's explicit consent and is shared only with the landlord to whom the invitation belongs.
5. 5The landlord may use the report only for the rental decision; sharing it with third parties, reproducing it or using it for any other purpose is prohibited and gives rise to the landlord's own liability under personal data protection legislation.
6. 6Invitation links are time-limited and single-use; if misuse is detected, the invitation is cancelled.

10. Third-party services

Some services accessed through the Platform are provided by third parties:

• Identity verification — carried out by an independent KYC provider.
• Payment — carried out by the payment institution.
• e-Devlet / EİDS — property and authority verification is carried out through the systems of the Turkish Ministry of Trade.
• Findeks — credit score information is included only with the user's approval code.

We cannot undertake that these services will operate without interruption or error; the third party's own terms and privacy policies apply.

11. Artificial intelligence assistant

The Platform offers an AI-based assistant to answer your questions.

1. 1The answers given by the assistant are for general information purposes; they do not constitute legal, financial or tax advice and are not binding.
2. 2The AI may produce incorrect or incomplete answers. You should verify the information before making important decisions.
3. 3The messages you write to the assistant are transmitted to the AI service provider in order to generate a response. For this reason, we recommend that you do not write unnecessary sensitive information to the assistant.

12. Prohibited uses

The following are prohibited:

• Providing false information or forged documents; using someone else's identity.
• Listing a property that you do not own or are not authorised over.
• Collecting, recording, copying or using other users' personal data for marketing purposes.
• Using the Platform for fraud, money laundering or other offences.
• Extracting data using automated tools, bots or scrapers; reverse engineering; attempting to bypass security measures.
• Creating excessive load, disrupting the operation of the service or slowing down the system.
• Sharing content that is insulting, threatening, discriminatory, harassing or otherwise unlawful.
• Circumventing verification, payment or assessment mechanisms; avoiding payment by taking a paid service off the Platform.

13. Intellectual property

The Platform's software, interface design, the "EvimAI" brand and logo, its texts, visuals and database structure belong to WBPS Teknoloji ve Danışmanlık A.Ş. or its licensors and are protected under the Law on Intellectual and Artistic Works No. 5846 and the Industrial Property Law No. 6769.

This Agreement grants you a limited, non-exclusive, non-transferable and revocable right to use the Platform for your personal/commercial use. You may not copy, modify, create derivative works from, decompile or license the software.

14. Limitation of liability

1. 1The Platform is provided "as is". We do not undertake that it will be uninterrupted, error-free or always accessible. The service may be temporarily suspended for maintenance, updates or technical necessity.
2. 2EvimAI is not responsible for the users' obligations towards one another, for performance of the lease agreement, or for the accuracy of listings and declarations.
3. 3We are not liable for damages arising from the user's own fault, from interruptions at third-party service providers, from force majeure or from the internet infrastructure.
4. 4To the maximum extent permitted by law, EvimAI's total liability is limited to the amount you paid us for the relevant service in the 12 months preceding the event giving rise to the damage.
5. 5We are not liable for indirect damages, loss of profit, loss of business, loss of reputation or loss of data.
6. 6The limitations in this article do not apply to damages arising from our intent or gross negligence, or in cases where mandatory provisions of consumer legislation do not permit liability to be limited.

15. Suspension of the account, termination and account deletion

15.1. By us

If we detect conduct that breaches this Agreement, the applicable legislation or the rule of good faith, we may suspend or close your account with a warning or directly. In cases of serious breach (forged documents, fraud, using someone else's identity), closure may be applied without notice.

Closure of the account does not extinguish the debts and liabilities that have arisen up to that point.

15.2. By you

You can delete your account at any time from within the application: Profile → Delete My Account. Via the web: https://evimai.com/hesap-sil

The consequences of deleting your account:

• Your profile, your identity verification records and the files you uploaded yourself are permanently deleted. The action cannot be undone.
• Payment and booking records are not deleted; they are retained as required by tax and accounting legislation, but they are anonymised by severing the link to your identity.
• Two-sided content, such as lease agreement documents and message attachments, is retained for as long as the other party exists.
• If you have an ongoing rental relationship, an unpaid debt or an ongoing dispute, deleting your account does not bring those obligations to an end.

For details, see the "Your right to delete your account and your data" section of the Privacy Policy.

16. Protection of personal data

Detailed information about the processing of your personal data is set out in the Privacy Policy and KVKK Disclosure Notice. By using the Platform you accept that you have read that text.

Where you access other users' personal data (e.g. when, as a landlord, you access a prospective tenant's data), you too are obliged to comply with personal data protection legislation in respect of that data.

17. Notices and changes to the Agreement

1. 1Notices to you are made to the email address on your account, as an in-app notification or by SMS, and are deemed to have reached you.
2. 2We may change this Agreement. We announce material changes at least 15 days before they take effect.
3. 3If you do not accept a change, you may close your account before the effective date. Continuing to use the Platform after the effective date constitutes acceptance.

18. Force majeure

Natural disasters, epidemics, war, cyberattacks, decisions of official authorities, general outages in the electricity and internet infrastructure and similar circumstances outside the parties' control are deemed force majeure. During a force majeure event, performance of obligations is suspended and the parties are not held liable to one another for that period.

19. Assignment

You may not assign your rights and obligations under this Agreement to third parties without our prior written consent. WBPS Teknoloji ve Danışmanlık A.Ş. may assign the Agreement in the event of a merger, demerger or transfer of business; in that case you will be given prior notice.

20. Severability

If any provision of this Agreement is held to be invalid or unenforceable, this does not affect the validity of the other provisions.

21. Governing law and competent court

1. 1This Agreement is governed by the laws of the Republic of Türkiye.
2. 2For users acting as consumers, the Consumer Arbitration Committees and the Consumer Courts have jurisdiction, depending on the monetary thresholds. The consumer's right to apply to the arbitration committee/court at their place of residence is reserved.
3. 3For users who are not deemed consumers, the Istanbul Courts and Enforcement Offices have jurisdiction.

22. Entry into force and contact

This Agreement enters into force the moment you register with the Platform and remains valid for as long as your account remains open.

For your questions:

• Service provider: WBPS Teknoloji ve Danışmanlık A.Ş. (operator of the EvimAI application)
• Support: destek@evimai.com
• KVKK requests: kvkk@evimai.com
• Address: Istanbul, Türkiye (full address will be added before commercial launch)